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Gold & Diamond Buying Event 8/20-8/22
Protect from the Unexpected. Accidents happen. Be prepared for what you swear won’t happen to you.
When you damage your jewelry, the last thing you should worry about is how to repair or replace it. You need a fast, easy-to-use care plan to get you up and running again.
Plan covers* :
*Loss of diamonds due to a defective setting is covered.
*Exclusions and limitations apply.
For specific plan details, please refer to your Terms and Conditions.
Purchase your JM Care Plan at the same time you purchase your jewelry. Keep your receipt as proof of purchase. You’ll need it if you file a claim.
You do you, without worry. Rest assured you’re protected from the unexpected.
Contact us to begin the process. Use the form below to get started.
Where can I purchase a JM Care Plan?
The JM Care Plan is only available through participating jewelers. When your purchase your jewelry, ask your jeweler if they carry our plan.
Can I get coverage for loss and theft, too?
While a JM Care Plan provides peace of mind when your jewelry is damaged, it does not include coverage for loss and theft. See below for additional protection options.
How much does a JM Care Plan cost?
The price of a JM Care Plan depends on which type of plan you choose and the value of what you’re protecting. Ask your jeweler for pricing details.
Are routine inspections required to maintain coverage?
All required care, maintenance, and inspection services specified in your item’s original manufacturer’s warranty must occur to maintain coverage.
How do I file a claim?
Within the first 30 days of purchase, return your item to the jeweler for a refund or replacement. After 30 days, contact the jeweler to initiate a claim. If your jeweler is no longer available, contact us directly. You must have your receipt and JM Care Plan brochure as proof of coverage.
How long will it take for my claim to be settled?
As soon as something happens to your jewelry, initiate your claim with the jeweler and we will do our best to handle your claim quickly. Our goal is to get your jewelry restored as soon as possible.
Will my item be repaired or replaced?
Your item will be repaired, assuming the damage is repairable, so long as the cost to repair does not exceed the cost of the original product. Otherwise, it will be replaced.
I can’t find my receipt. Now what?
Unfortunately, your receipt and JM Care Plan brochure are your only record of having purchased coverage. There is no alternate way to file a claim.
What if I’m purchasing a JM Care Plan to protect a gift?
Simply give your receipt and JM Care Plan brochure to the recipient, and coverage is transferred to them.
Can I renew my coverage?
JM Care Plans are not renewable after the term expires. See below for additional protection options.
How do I cancel my coverage?
Contact the jeweler you purchased the plan from. If the jeweler is unavailable, please contact JM Care Plan directly for assistance. You may receive a full or partial refund according to your Terms and Conditions.
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