Shipping policy
We ship within the United States and to select international destinations. All orders are packed and dispatched from our store in Seven Fields, Pennsylvania.
Processing
Orders are processed Monday through Friday, excluding holidays. You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.
Special orders and custom work are made to order and are not held to the timeframes below. A member of our team will contact you directly with an estimated completion date. Please see our Terms of Service for the deposit and cancellation terms that apply to special orders and custom pieces.
Domestic shipping rates
| Method | Order total | Cost |
|---|---|---|
| Standard | $70.00 and over | Free |
| Standard | Under $70.00 | $8.00 |
| Express | Any order total | $15.00 |
Rates are calculated automatically at checkout.
Free local pickup
You may choose free pickup at our Seven Fields store at checkout. Orders are usually ready within 24 hours, and we will email you when your order is ready to collect. Orders placed after 3:00pm on Saturday will not be available for pickup until after 10:00am on Tuesday. Please bring your confirmation email with you.
Delivery and signature
Because of the value of fine jewelry and timepieces, many shipments require an adult signature at delivery and cannot be left unattended. We are not able to redirect a package once it has been dispatched, so please double-check your shipping address before completing your order. We are not responsible for packages that are lost or stolen after a carrier records them as delivered.
International orders
International shipping is available to a selected list of countries, with rates quoted by USPS or DHL Express at checkout. Any duties, import taxes, brokerage fees or customs charges are set by the destination country and are the responsibility of the recipient. These charges are not included in the amount you pay us and are collected by the carrier or customs authority. Delivery times for international orders vary with customs processing and are outside our control.
Returns
For returns and exchanges, please see our Refund Policy.
Questions
If you have a question about an order or would like to arrange a specific delivery method, call us at (724) 591-5776 or email trmoses@mosesjewelers.com.